Organisational Ombuds Program

The Ombuds Service is for clients who require neutral, confidential dispute resolution and informal problem-solving services in the organization. 

As an ombudsperson, I empower individuals and organisations to overcome concerns, disputes, conflicts and barriers that stand in the way of reaching their full potential.

Ombuds role designated neutral is appointed or employed by an organisation to facilitate the informal resolution of concerns of employees, managers, and, sometimes, external clients.

Why ombuds service?

For the organisation, ombuds service is to foster and support a secure climate and harmonious organisational culture.

For the employee, the service offers independent support to speak up in a safe environment and raise critical concerns with no fear of retaliation, sometimes providing the right contact to help in difficult situations or work directly with the person on a conflict resolution. Employees can feel heard without judgment. 

For the board/management, the service is an Early warning system for, and analyses root causes of employee complaints – are there patterns or trends. Ideally, we can monitor and resolve problems before becoming costly and handle complaints directly addressed to the Board.