Organisational Ombuds Service

The Ombuds Service is for clients who require neutral, confidential dispute resolution and informal problem-solving services in the organization. 

As an ombudsperson, we empower individuals and organisations to overcome concerns, disputes, conflicts and barriers that stand in the way of reaching their full potential.

Ombuds role designated neutral is appointed or employed by an organisation to facilitate the informal resolution of concerns of employees, managers, and, sometimes, external clients.

Why ombuds service?

For the organisation, ombuds service is to foster and support a secure climate and harmonious organisational culture.

 

For the employee, the service offers independent support to speak up in a safe environment and raise critical concerns with no fear of retaliation, sometimes providing the right contact to help in difficult situations or work directly with the person on a conflict resolution. Employees can feel heard without judgment. 

For the board/management, the service is an Early warning system for, and analyses root causes of employee complaints – are there patterns or trends. Ideally, we can monitor and resolve problems before becoming costly and handle complaints directly addressed to the Board.

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Our Story

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What if you have an ombuds program?


 

  1. Your organization culture rapidly change for a trusted and harmonious environment. 

  2. You are able to build a better system maximizing your organization’s potential and increasing its productivity by improving relationships, communication, procedures, and systems. 

  3. The information exchange will speed up.

  4. You get objective feedback from all levels of your organization

  5. Your organizations anticipate and avoid risk, litigation and costly damage to brands and reputations.

  6. Conduct training, education, coaching, and facilitation.

  7. Supplement traditional HR, legal and compliance channels and departments.

  8. Build employee loyalty and a culture of engagement to save costs and improve workplaces.

  9. Identify systemic trends and risks that help leaders make informed business, policy and management decisions.

  10. Build and strengthen productive

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“We asked Diana to explore and resolve long-standing and deepening problems within the organisational unit. With complete confidentiality, the result of the professional issues and the dissolved environment, colleague opened up in a short time, so they were able to communicate with each other entirely honestly and effectively, quickly reaching the root of the problems. I enjoyed my conversation. I was finally able to say things that I have been silenced for a long time. It was a liberating feeling.

Daniel

Details of ombuds service
The service includes three types of services:

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Each employee and manager can reach out to the Ombudsperson to speak about personal and professional difficulties;
As ombuds, we listen, guide, and coach the individual according to her/his needs and help to develop options for a resolution of concern, problem, or conflict. 

Individual consultation

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Based on cases and activities, anonymous statistics will be reported to the management to support critical & complex decision-making. 

  

Systemic 
support

Online Tutorial

We offer training and workshop formats for teams to sharpen their competence when dealing with a difficult situation or conflict. 

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Value of the Organizational Ombuds Servi

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